Privacy Policy

1. Introduction

Welcome to Express Kitchen Hoods, LLC (“we,” “our,” or “us”). We are committed to protecting the privacy of our website visitors, customers, and partners. This Privacy Policy describes how we collect, use, process, and protect your personal information when you visit our website at https://expresskitchenhoodsystems.com (the “Site”) and utilize our services.

By accessing or using our Site, filling out estimate request forms, or using our Quote Builder, you consent to the collection, transfer, and processing of your personal information as described in this policy.

2. Information We Collect

We collect information that you voluntarily provide to us when you request quote estimates, schedule consultation visits, or interact with our team.

3. How We Use Your Information

We use the information we collect for the following business purposes:

• To review, process, and formulate custom commercial kitchen hood estimates.
• To communicate with you regarding your request, schedule appointments, and coordinate services.
• To maintain and improve the functionality, performance, and user experience of our Site.
• To comply with regulatory, health, safety, and industry codes (such as NFPA 96 standards).
• To manage client relationships, handle invoicing, and record service history.

4. CRM Integration and Third-Party Data Transfers

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, to run our operations efficiently, we share data with trusted service providers:

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, reporting, or operational requirements. If you do not establish a service relationship with us, we will regularly purge legacy customer leads from our CRM system in accordance with our internal data management policies.

6. Security of Your Data

The security of your personal data is important to us. We implement appropriate technical, administrative, and physical safeguards designed to protect your information against unauthorized access, loss, alteration, or disclosure. All form submissions on our Site use Secure Sockets Layer (SSL) encryption to secure data in transit. However, please remember that no method of transmission over the internet is 100% secure.

7. Cookies and Analytics

We use cookies and similar tracking technologies to analyze traffic, remember user preferences, and optimize Site usability. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you disable cookies, some portions of our Site, such as the Quote Builder state preservation, may not function optimally.

8. Your Rights & Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• The right to request access to the personal information we hold about you.
• The right to request correction of inaccurate or incomplete personal information.
• The right to request deletion of your personal data from our databases and CRM.
• The right to object to or restrict processing of your information.

To exercise any of these rights, please contact us at the email or phone number listed below.